Policy

Changes

We know plans can change! Because our cookies are made in small batches specifically for each order, we have a limited window for changes and cancellations. Please contact us by Wednesday at 9 PM, before preorders close. We’ll do our best to accommodate changes based on availability.

Cancellations

Orders may be canceled for a full refund until Wednesday at 9 PM. After the preorder window closes, orders are considered final and cannot be canceled or refunded.

After the cutoff

Once our preorder window closes, we begin purchasing ingredients and preparing your order. For that reason, we’re unable to offer refunds or cancellations after the Wednesday 9 PM cutoff.

Pickup

If you’re unable to make your scheduled Sunday pickup, please contact us as soon as possible. We’ll work with you to determine whether another pickup arrangement is possible.

Shipping

Once a shipped order has been handed over to the carrier, we are not responsible for carrier delays, lost packages, or delays caused by an incorrect address provided at checkout. Please contact us if your package arrives damaged or there is an issue with your order so we can make it right.