Question 1

How do I place an order?

Accepted Answer

Preorders open every Monday at 9 AM and close Wednesday at 9 PM. Build your cookie box, then select local pickup or nationwide shipping at checkout. Once your order is placed, you’ll receive a confirmation with all the details.

Question 2

When do preorders open and close?

Accepted Answer

Preorders open every Monday at 9 AM and close every Wednesday at 9 PM.

Question 3

Can I change or cancel my order?

Accepted Answer

Yes! Changes and cancellations are accepted until Wednesday at 9 PM, when our weekly preorder window closes. After that time, orders are final because we begin preparing and purchasing ingredients for the week’s orders.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards and other payment methods available at checkout.

Question 5

Where is local pickup?

Accepted Answer

Local pickup is available in Las Vegas, Nevada. You have the option to choose between the North Las Vegas or Summerlin area. Your pickup location and Sunday pickup time will be provided with your order confirmation.

Question 6

When is local pickup?

Accepted Answer

Local pickup is available on Sundays between 7am-5pm. Choose your available pickup time when placing your order, and we’ll have your cookies ready for you.

Question 7

Do you ship nationwide?

Accepted Answer

Yes — cookies are packed fresh and shipped anywhere in the U.S.

Question 8

When will my order ship?

Accepted Answer

Shipping orders are baked fresh and shipped every Monday. You’ll receive tracking information once your order is on its way.

Question 9

How long do the cookies stay fresh?

Accepted Answer

For the best texture and flavor, enjoy your cookies within 3–4 days. Keep them in an airtight container at room temperature. Want to save them for later? Freeze them in an airtight freezer-safe container or bag for up to 1 month.

Question 10

How should I store my cookies?

Accepted Answer

Keep your cookies in an airtight container at room temperature, away from direct sunlight and heat. For the best texture, avoid refrigerating them — the cold air can dry them out. If you won’t be enjoying them within a few days, freeze them to enjoy later.

Question 11

Can I freeze my cookies?

Accepted Answer

Absolutely! Place completely cooled cookies in an airtight freezer-safe container or bag and freeze for up to 1 month. When you’re ready to enjoy one, let it thaw at room temperature, then warm it for 10–15 seconds for that soft, gooey texture.

Question 12

How do I warm my cookies?

Accepted Answer

For that fresh-baked texture, warm your cookie in the microwave for 10–15 seconds. For an extra-gooey center, add a few more seconds as needed. You can also warm cookies in a 300°F oven for 5–8 minutes.

Question 13

What is the Dream Drop?

Accepted Answer

The Dream Drop is our limited-time flavor — a new cookie creation that joins the menu for a short while before it disappears. Check back often to see what’s new.

Question 14

Do you accommodate allergies?

Accepted Answer

Our cookies are made in a kitchen that handles common allergens including wheat, dairy, eggs, peanuts, tree nuts, soy, and other ingredients. Because of the possibility of cross-contact, we cannot guarantee that any cookie is allergen-free. Please review the allergen information listed on each flavor before ordering.

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